Returns & Exchanges

At Regalo, we take pride in the quality of our artisanal food products; however, if your order arrives damaged or incorrect, we offer a 14-day return window for a full refund or replacement. Due to the perishable nature of our products, we cannot accept returns for items that have been opened or consumed.

Return Process

• 1.
  Submit a Request

  Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged items and the shipping packaging to help us process your claim faster.

• 3.
  Review and Approval

  Our quality assurance team will review your request within 48 hours to confirm if it meets our return eligibility criteria.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.